1. Who we are

“Euni Assist”, “we”, “us” and “our” mean Euni Assist Limited, a company registered in England and Wales (company number 14387051). We provide education advice, student recruitment, university and college application support, interview preparation, document guidance and related student support.

For the personal information described in this policy, Euni Assist Limited is generally the data controller. This means we decide why and how that information is used. A university, college, student finance body or other organisation may be a separate controller for the information it receives and processes under its own privacy notice.

Registered office: C/O S&H Accountants, Suite 23, First Floor, Parkway 2, Princes Road, Manchester, England, M14 7HR.
Trading address: Suite 2A, 6th Floor, St James House, Manchester, M6 5FW, United Kingdom.
Email: admission@euniassist.com
Telephone: +44 1618 415 647

2. Information we collect

The information we collect depends on what you ask us to do. It may include:

• Identity and contact details: name, date of birth, address, email address, telephone number and preferred contact method.
• Education and application details: qualifications, grades, education and employment history, course and campus preferences, application status, interview notes, personal statements and supporting documents.
• Eligibility and funding information: information needed to discuss course entry or student finance, such as residency or previous study details, household or financial information, and relevant evidence. We do not make student finance decisions.
• Identity documents: passport, proof of address or other documents where needed to support an application, verify details or meet a partner institution’s requirements.
• Communications and service records: emails, messages, call notes, meeting records, enquiries, feedback, and records of the advice and support provided.
• Special category information: where relevant and provided, information about health, disability, ethnicity, religion or other protected characteristics, for example to discuss support or meet an institution’s application requirements. We only use this where a valid legal condition applies and the information is necessary for the stated purpose.
• Website and device information: IP address, device and browser information, pages viewed, approximate location, cookie identifiers and interactions with our website, depending on your cookie choices and settings.
• Marketing preferences: whether you want to receive updates, and your choices about how we contact you.

Please do not send us information that is not relevant to your enquiry or application. If we need additional information, we will explain why.

3. Where information comes from

We may collect information:

• directly from you, including through website forms, email, telephone, messaging services, consultations and application documents;
• from a parent, guardian, representative, education agent or other person you have asked to help you;
• from universities, colleges, awarding bodies and other education partners involved in an application or course;
• from student finance bodies or other public bodies, where you ask us to assist and the information is made available to us;
• from service providers that help us operate our website, communications, application records or business systems; and
• automatically through the website and its cookies or similar technologies, subject to your settings and applicable consent requirements.

If you give us information about another person, please make sure you are allowed to do so and that they know this policy applies.

4. How and why we use your information

We use personal information only where we have a lawful basis under data protection law. Depending on the circumstances, our lawful bases include taking steps at your request before entering a contract, performing a contract, meeting a legal obligation, our legitimate interests, and your consent. Where special category information is involved, we also need a separate condition under data protection law.

Our legitimate interests may include running and improving our services, keeping appropriate records, responding to questions, preventing misuse and protecting our business and users. We consider the effect on your privacy and your rights before relying on this basis.

We do not sell your personal information. We do not use it to make decisions about you solely by automated means that have legal or similarly significant effects.

5. Who we share your information with

We share information only when necessary, for the purposes explained in this policy, or where the law allows or requires it. This may include sharing with:

• the university, college, course provider or awarding body you ask us to approach, so it can assess and manage your application;
• student finance bodies or public authorities where you ask us to assist, or where disclosure is legally required;
• your authorised parent, guardian, representative or education agent, where appropriate and permitted;
• our technology, website hosting, email, customer relationship management, cloud storage, communications and other business service providers, acting under appropriate contracts and instructions;
• professional advisers, auditors, insurers, regulators, law enforcement or courts where necessary; and
• a prospective buyer or successor if our business is reorganised or transferred, subject to appropriate confidentiality and data protection safeguards.

Education providers and public bodies that receive your information may use it under their own privacy notices. Please check those notices for details of their processing.

6. International access and transfers

Some of our recruitment and support personnel may work outside the United Kingdom, including in Bangladesh. This may involve access to personal information from outside the UK. We limit access to people who need it for their work and require appropriate confidentiality and security measures.

Where UK data protection law treats an arrangement as a restricted international transfer, we will make the transfer only where a permitted mechanism applies, such as UK adequacy regulations or an appropriate safeguard (for example, the UK International Data Transfer Agreement or the UK Addendum), and complete any required transfer assessment. You can contact us for more information about the safeguards relevant to your information.

7. Cookies and analytics

Our website may use cookies and similar technologies for essential site functions, remembering preferences, understanding website use and measuring the effectiveness of our communications. Where consent is required, we will ask before placing non-essential analytics or advertising cookies. You can change your choice through the cookie settings on our website, if available, or through your browser settings. Blocking some cookies may affect how the website works.

If our site uses third-party analytics, advertising pixels, embedded video, chat or social media tools, those providers may receive technical or usage information in accordance with their own privacy information and your cookie choices.

8. Children and young applicants

Our services may be relevant to applicants aged 16 or 17. Where we support a young applicant, we take account of their age and understanding and may involve a parent or guardian where appropriate, with the applicant’s knowledge and in line with applicable law and the requirements of the education provider.

We do not knowingly collect personal information from children under 16 through general website marketing. If you believe a child under 16 has provided us with information, contact us so we can review it and take appropriate action.

9. Security and retention

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. Access is limited to people who need the information for their work. No method of sending or storing information is completely secure, so please take care when sending documents and use any secure upload method we provide.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including to provide support, manage an application, meet legal or regulatory requirements, resolve disputes and establish or defend legal claims. Retention time depends on the type of information, the stage of your application or course, relevant partner requirements and applicable law. We periodically review our records and securely delete or anonymise information when it is no longer needed.

10. Your data protection rights

Depending on the circumstances, you may have the right to:

• request access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information or restrict how we use it;
• object to processing based on legitimate interests, including direct marketing;
• receive certain information in a portable format; and
• withdraw consent where we rely on consent. Withdrawal does not affect processing already carried out lawfully.

These rights are subject to legal conditions and exceptions. To make a request, email admission@euniassist.com with “Data protection request” in the subject line. We may need to confirm your identity before responding. We will respond within the time required by law.

You can opt out of marketing at any time by using the unsubscribe link in a message or contacting us. We will continue to send service messages needed to manage an enquiry or application.

11. Complaints and contact

Please contact us first if you have a concern about how we use your personal information, so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office (ICO):

ICO website: ico.org.uk/make-a-complaint
ICO helpline: 0303 123 1113

Contact Euni Assist Limited at admission@euniassist.com or at our registered office address listed in section 1.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our services, technology or legal obligations. We will publish the latest version on this page and update the “Last updated” date above.